Chris E

Senior UX Designer

Esure • Freelance

Apr 2022 - Dec 2025 • 3 yrs 8 mos

- Redesigned sales journeys across multiple brands and channels, streamlining the customer experience for a major insurance provider. - Collaborated with UI developers to create and implement a comprehensive design system, ensuring brand consistency and user-centricity across all products. - Thrived in a fast-paced, highly regulated environment, quickly mastering the nuances of the insurance industry.

Senior UX Designer

Doctor Care Anywhere • Freelance

Mar 2021 - Apr 2022 • 1 yr 1 mo

In my first role in the digital healthcare world, I leveraged my UX knowledge and skills to design, test, and launch several key features. These included a brand new B2C sign-up journey, a user onboarding flow, and a multi-factor authentication (MFA) security solution. I also developed the concept of an in-person appointment system and supported the business launch in a new country.

Senior UX Designer

IKEA • Full-time

Feb 2017 - Mar 2021 • 4 yrs 1 mo

As a UX designer in the customer support division of the business, I played a pivotal role in enhancing the post-purchase customer journey by leveraging a myriad of tools. My focus was on leaving a lasting positive impression on customers, ensuring their overall experience was seamless and enjoyable. Throughout my tenure in this role, I collaborated closely with developers and fellow designers to conceive, test, and deploy impactful tools. The result was a suite of solutions that not only met but exceeded customer expectations, delivering a frictionless and delightful shopping experience. My responsibilities encompassed a wide range of UX activities, including UI design, the execution of user tests, facilitation of design sprints, development of customer personas, and the implementation of AB testing strategies, among other crucial tasks. This multifaceted role demanded a high level of proficiency with various tools, and I confidently navigated platforms such as Figma, Miro, Userzoom, Contentsquare, and Treejack, just to name a few. By championing user-centric design principles and employing an arsenal of cutting-edge tools, I successfully contributed to shaping an environment where every interaction with our brand left customers with a positive and memorable impression.