Christa P

@christapotgiete

Administrator

South Africa
English, Afrikaans
About me
Hi, I’m Christa — a reliable Virtual Assistant with 10+ years of experience in administration, data entry, customer support, technical support, and business operations. I help businesses stay organized and run smoothly through accurate data entry, Excel & Google Sheets, email support, research, document formatting, quotations, invoicing, reporting, and day-to-day admin. I’m detail-oriented, adaptable, calm under pressure, and committed to delivering professional, accurate work on time.... Read more

Skills

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christapotgiete
Christa P
Offline • 
Average response time: 2 hours

See my services

Data Entry
I will provide fast data entry and 70 wpm typing services
From$20 / projectMore details
Presentation Design
I will design clean and modern business documents
From$20 / projectMore details

Portfolio

Work experience

WAKE_Lifting Solutions

Office Administrator / Office Manager

WAKE Lifting Solutions • Full-time

May 2023 - Present • 3 yrs 5 mos

Operational Leadership: Directed daily business operations and managed staff workflows to ensure all service jobs were completed on schedule and met quality standards. Basic Bookkeeping: Managed essential financial records, including processing quotes, invoicing, tracking expenses, and basic debt collection to maintain healthy cash flow. Logistics & Planning: Strategically coordinated logistics, including the scheduling of pickups and drop-offs, and provided accurate job completion estimates to optimize resource allocation. Documentation & Compliance: Managed the full lifecycle of business documentation, including job cards, delivery notes, and tax invoices, ensuring 100% data integrity and organized record-keeping. Customer Relationship Management: Acted as the primary point of contact for client support via email and phone, resolving complex queries and maintaining high levels of satisfaction. Process Optimization: Implemented efficient filing and communication systems that streamlined internal operations and improved response times for clientrequests.

Vox_Telecom

Technical Support / Sales / Administrator

Vox Telecom • Full-time

Jan 2013 - May 2023 • 10 yrs 4 mos

 Customer Support - Assisted clients with inquiries and issues, ensuring high customer satisfaction - Provided technical support and troubleshooting services to customers via phone, email, and remote access (AnyDesk, TeamViewer) - Resolved customer issues related to internet connectivity and other technical problems - Utilized a ticket system to manage and track customer issues - Demonstrated strong problemsolving skills and attention to detail in resolving complex technical issues - Worked efficiently to resolve customer issues in a timely manner, ensuring high customer satisfaction  Administrative Support - Managed general administrative duties, including data entry, filing, and document preparation - Created and managed essential documents, including quotations, invoices, and reports - Utilized software to manage stock and client information  Operational Support - Implemented and maintained procedures to ensure efficient operations - Trained new staff members and provided support to colleagues as needed - Managed inventory and ordered stock as necessary