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Fiverr Pro
English
$
USD
I will manage your shopify customer support in gorgias or zendesk
Customer Support , Live Chat , Email Support , Shopify
Looking for a reliable Customer Support Specialist?
I help businesses provide fast, friendly, and professional customer service across multiple channels, including email, live chat, and ticketing sys...
About this Gig
Stop answering customer emails at 11pm. I am a BPO-trained e-commerce support specialist based in Nairobi (GMT+3). I take over your inbox, your live chat and your ticket queue for a defined period, and I hand it back clean. HOW I PRICE THIS Not by the hour. By tickets handled and guaranteed first-reply time. You know exactly what you are buying. WHAT I HANDLE - Order status, tracking, delays, address changes - Returns, exchanges and refunds within your policy - Product and pre-purchase questions - Complaints, negative reviews and angry customers - Escalation to you only when a decision is really yours TOOLS: Gorgias, Zendesk, Shopify, Freshdesk, Beehive, Slack, live chat.
THE TIMEZONE ADVANTAGE I work GMT+3. That covers the full European business day, and for US stores it covers the hours while you sleep. Your customers wake up to answered tickets. I do not send bot replies. When a customer is angry about a $180 order, they get a trained human being who has handled thousands of these conversations. Message me with your monthly ticket volume before ordering and I will confirm the right package.
Language:
English
•
Italian
•
Swahili
Timezone:
UTC daytime
Other Customer Service Services I Offer
FAQ
What happens if we go over the ticket limit?
I tell you before it happens, never after. You can add a ticket pack as an extra, or upgrade. I never stop mid-conversation with your customer.
What counts as one ticket?
One customer conversation, not one message. If a customer writes four times about the same order, that is one ticket.
Can you issue refunds?
Yes, within the limits you define in the requirements. Above your threshold I escalate to you with a recommendation.
Which timezone do you work in?
GMT+3. Full coverage of European working hours, and overnight coverage for US-based stores.
Do you use AI?
I use automation for drafting and tagging. Every reply that reaches your customer is read and owned by me. AI can send a reply. It cannot calm down an angry customer.
