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chryslynb

Chryslyn B

@chryslynb

Systems Workflow Optimization Analyst

United States
English
About me
I am an Advocate Support Specialist with over two years of experience specializing in system navigation, workflows, and root cause troubleshooting. I focus on enhancing platform usability and reducing software downtime through digital repositories and cross-functional collaboration. I leverage my background in fulfillment operations and data analytics tools like SQL and Tableau to drive informed business decisions.... Read more

Skills

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chryslynb
Chryslyn B
Offline • 

See my services

Data Dashboards
I will build dynamic spreadsheets and dashboards
From$20 / projectMore details

Work experience

UnitedHealthcare

Systems & Workflows Optimization Analyst

UnitedHealthcare • Full-time

Oct 2022 - Present • 4 yrs

Examine and resolve complex system navigation bottlenecks for the C&S business platform, enhancing end user efficiency and reducing average software troubleshooting downtime. Conduct data driven root cause analysis on recurring software policy errors and partner with cross functional technical teams to deploy resolution workflows. Collaborate and produce digital repository of system best practices, boosting platform confidence for advocate support.

Blue_Cross Blue Shield Association

Customer Advocate & Data Specialist

Blue Cross Blue Shield Association • Full-time

Jan 2014 - Dec 2016 • 2 yrs 11 mos

Delivered exceptional service for employer-based policies to ensure calls were handled with accuracy, efficiency, and professionalism to improve call resolution quality. Utilized Microsoft Excel to generate reports and track customer commitment inquiries, identifying key service trends to support data driven business solutions. Maintained comprehensive documentation on customer interactions to ensure seamless follow-up.