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English
$
USD
I will fix zendesk issues, business rules, tickets
Desarrollador Full Stack Especialista en Integraciones Zendesk
I specialize in the development of custom information systems and web applications (CRM, CMS, GIS). I am proficient in PostgreSQL, MySQL, and Linux server administration (Web, Proxy, DHCP), complement...
About this Gig
Are broken triggers, failing ticket routing, or misfiring automations disrupting your support operations?
As a Certified Zendesk Support Administrator Expert and Integration Engineer, I troubleshoot, optimize, and scale Zendesk environments to ensure flawless customer experience (CX) and internal team workflows.
Whether you need quick fixes for business rules or advanced conversational routing via Sunshine Conversations and Ultimate AI bot integration, I deliver reliable, enterprise-grade solutions.
Device:
Desktop
Operating system:
Windows
•
Linux
FAQ
What access is required to begin the work?
A user with the "Temporary Administrator" role in your Zendesk instance (preferably in a Sandbox environment, if available) and access to the Ultimate/Sunshine Conversations console, if applicable.
Does the price include software licenses?
No. Licenses and subscriptions for Zendesk, Sunshine Conversations, and Ultimate are managed and paid for directly by the client on their respective platforms.
Are changes to business rules documented?
Yes. You will receive a concise summary detailing the triggers, execution conditions, and modified actions so that your team maintains full control over the workflow.
What do I need to get started?
Describe the exact problem or anomalous behavior you are experiencing in Zendesk.
What do you need to have active?
An active Zendesk plan (Team, Growth, Professional, Enterprise) and the relevant channels (Email, Web Widget, WhatsApp, etc.).
Considerations
If you selected the Standard or Premium tier, confirm whether you already have Sunshine Conversations credentials and an Ultimate account active.
