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Fiverr Pro
English
$
USD
I will provide professional customer support via email, live chat and helpdesk
AI Automation Specialist for n8n, Zapier, and Airtable"
"I help business owners save time by automating repetitive tasks with n8n, Zapier, Airtable, and Google Workspace. I build automations for lead management, order processing, email notifications, and r...
About this Gig
Customer support is more than replying to messages. It is about understanding the issue, communicating clearly, taking ownership, and making sure the customer knows what happens next.
I bring 5+ years of hands-on customer-facing experience, handling customer inquiries, orders, payments, delivery concerns, product questions, complaints, and follow-ups. This experience has taught me how to communicate professionally, stay calm under pressure, solve problems, and handle different types of customers with care.
I provide reliable customer support for businesses that need someone who can represent their brand professionally and follow their processes.
My services include:
Email and live chat support Helpdesk and ticket management Customer inquiries and issue resolution Order, payment and delivery support Complaints and difficult customer handling Customer follow-ups Returns and refund inquiries Escalation when necessary Social media customer responses
I also have hands-on experience with Freshdesk and understand proper ticket organization, assignment, status updates, and escalation.
If you need dependable customer support services, send me a message. Im ready to help.
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Freshdesk
Knowledge base software:
Freshdesk
My Portfolio
FAQ
What customer support services do you provide?
I provide email, live chat, social media, and helpdesk support, including customer inquiries, complaints, order and payment questions, follow-ups, and ticket handling.
Do you have experience handling customers?
Yes. I have 5+ years of hands-on customer-facing experience, including handling customer inquiries, orders, payments, delivery concerns, complaints, and follow-ups.
Can you work with Freshdesk?
Yes. I have hands-on experience with Freshdesk, including creating and managing tickets, assigning tickets, updating ticket status, and following escalation workflows.
Can you handle difficult or unhappy customers?
Yes. I remain calm and professional, listen to the customer's concern, provide appropriate assistance, and escalate the issue when necessary.
Can you follow our company's support guidelines?
Absolutely. I can follow your brand voice, FAQs, policies, workflows, escalation procedures, and other instructions to ensure consistent customer communication.
What do you need from me before starting?
I'll need your support guidelines, relevant FAQs or knowledge base, access to the required support platform, and any specific instructions for handling customer issues.
