I will be your customer support representative and virtual assistant

5.0
5.0

Kenya

I speak English, French, Italian, Dutch, German

79 orders completed

Gig Summary

Claire is a versatile professional with a background in Actuarial Science, which has equipped her with strong analytical, communication, and problem-solving skills. She has significant experience in c...

Level 2

Has met high performance criteria and has a proven track record for meeting client expectations.

About this Gig

I provide comprehensive customer support services including live chat, email, self-service options like FAQs and knowledge bases, and interactive voice support (IVR). I also manage social media support across platforms like Facebook, Instagram, and Twitter, ensuring timely responses to customer inquiries. Additionally, I offer web commerce support to assist customers during their online shopping journey, along with on-site support for in-person consultations and troubleshooting. Telephone support is available for more complex issues. I also specialize in knowledge base management, ensuring that all support content is organized, easily accessible, and up-to-date for customer reference.

Social media platform:

Facebook

•

Twitter

•

Instagram

•

TikTok

Service type:

Technical support

Language:

English

•

French

•

German

Timezone:

24/7

Support software:

Zoho Desk

•

Freshdesk

•

Zendesk

•

Salesforce

•

Liveagent

Knowledge base software:

Confluence

•

Freshdesk

•

Freshservice

Reviews

20 reviews for this Gig
5.0

(20)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.9
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • T

    traceymwangi806

    US

    United States

    5

    Loved the work done by Claire. She is really a life saver. Delivered on time and work was super quality. I recommend her now

    $50

    Price

    2 days

    Duration

    Helpful?
    Yes
    No
  • G

    gracey_good

    US

    United States

    5

    Really impressed by the quality of work for the last two days. Keep it up Claire👏🏽

    $50

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
  • Y

    yousragateyyy

    MA

    Morocco

    5

    Claire always does a good job. The customer calls were effective. Made five conversions last week. Will definitely come back.

    $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    My expectations have been exceeded. I am very pleased with how prompt the communication is during projects and the attention to detail. The team does fantastic work. I will continue to use them for their resources. I am very happy.

    $100-$200

    Price

    4 weeks

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    Good work.

    $100-$200

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
Reviews

20 reviews for this Gig
5.0

(20)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.9
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • T

    traceymwangi806

    US

    United States

    5

    Loved the work done by Claire. She is really a life saver. Delivered on time and work was super quality. I recommend her now

    $50

    Price

    2 days

    Duration

    Helpful?
    Yes
    No
  • G

    gracey_good

    US

    United States

    5

    Really impressed by the quality of work for the last two days. Keep it up Claire👏🏽

    $50

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
  • Y

    yousragateyyy

    MA

    Morocco

    5

    Claire always does a good job. The customer calls were effective. Made five conversions last week. Will definitely come back.

    $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    My expectations have been exceeded. I am very pleased with how prompt the communication is during projects and the attention to detail. The team does fantastic work. I will continue to use them for their resources. I am very happy.

    $100-$200

    Price

    4 weeks

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    Good work.

    $100-$200

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No