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$
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I will your french and english customer service agent for ecommerce
French Appointment Setter for Chat and Lead Qualification
Bonjour! I am Claudio, a professional French Appointment Setter and Customer Care specialist.
I act as the strategic bridge between your marketing and your sales team.
My mission: manage your daily ...
About this Gig
STOP WASTING TIME WITH S.A.V. FOCUS ON GROWING YOUR STORE REVENUE!
Are you spending hours responding to tracking requests, returns, and customer complaints? As a Bilingual French & English Customer Support Specialist, I take 100% control of your Shopify or eBay customer care.
PLATFORMS I MASTER:
- Shopify Stores: Managing emails and live chat apps (Zendesk, Gorgias, Tidio, Freshdesk).
- eBay Shops: Handling internal platform messaging, open cases, and inquiries.
- Social Commerce: Replying to customer DMs on Facebook, Instagram, and WhatsApp.
WHAT THIS GIG INCLUDES:
- Order Tracking Support: Reassuring customers about shipping delays.
- Dispute Prevention: Resolving issues professionally before Stripe/PayPal claims.
- Refunds & Returns: Managing return requests strictly according to your policy.
- Brand Protection: Polite, empathetic tone in flawless French or English.
️ SECURITY PROTOCOL:
- Staff Access Only: I never ask for your admin passwords. You invite me as a "Staff" member.
- Safe Connections: I use secure residential connections to match your stores country, avoiding any security alerts.
100% TEXT, CHAT & EMAIL-BASED. NO PHONE CALLS.
Send me a message before ordering!
Service type:
Non-technical support
Language:
English
•
French
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Freshdesk
FAQ
What exactly does this service include ?
This service involves taking charge of the after sale support for your e-commerce store .I handle your customer messages in a professional ,prompt ,and effective manner ,allowing you to focus on growing your business
How are customer interactions handled ?
Customer messages are managed with care and speed .I adapt the responses based on your existing scripts or documents , ensuring communication that aligns with your brand's voice and values
What response time is guaranteed ?
An optimal response timeframe is set to satisfy your customers -typically within 24 hours .This period can be adjusted according to your specific needs and during periods of high demands
Can i customize the service to suit my needs ?
Absolutely .If you have a script or document for handling your customers 'common questions, i can integrate it to ensure that the responses are true to your brand identity .Feel free to provide any specific guidelines .
What should be done in case of a problem or customer complaint ?
In the event of an incident or complaint , i will inform you immediately so that together we can identify the best solution .Personalized follow-up ensures customer satisfaction and helps to maintain your company's good reputation
How do i start with this service ?
Simply contact me to schedule an initial consultation .We will discuss your specific needs , the content to be used ,and the practical arrangements. Once approved , the management of your customer messages will begin according to the defined schedule .
Will my store face security alerts or blocks if you connect from abroad?
No. I use professional dedicated residential proxies and secure VPN networks that perfectly match your store’s primary country. To Shopify, Stripe, or PayPal, it will look like a completely normal local login, triggering zero automated security alerts.
Which customer service software are you familiar with?
I am fully operational on the most popular e-commerce helpdesks including Zendesk, Gorgias, Freshdesk, Tidio, Shopify Inbox, and eBay internal messaging systems. I can easily adapt to any workflow or script you already have.
Can you make phone calls or handle video support?
No, this service is strictly 100% text, chat, and email-based. Handling S.A.V. in writing allows for perfect tracking, professional and flawless grammar, and clear daily reporting.
