c
clementsouffez

clementsouffez

Customer Care, Technical Support, Chat , Email Specialist

Germany
English, French, German
About me
Customer Care & Technical Support Specialist with experience in chat, email, and phone support. Skilled in Zendesk, Salesforce, complaint handling, and technical issue resolution. Multilingual support in English, German, and French. Reliable, customer-focused, and professional.... Read more

Skills

c
clementsouffez
clementsouffez
Offline • 

See my services

Social Content
I will create high converting ai powered social media content
From$20 / projectMore details
Social Content
I will use ai to repurpose your content into social posts
From$25 / projectMore details

Work experience

Customer Specialist

Grover • Full-time

Apr 2024 - Dec 2025 • 1 yr 8 mos

- Provided customer and technical support via chat, email, and phone, resolving account, billing, and access-related issues efficiently. - Handled security-sensitive cases, supported fraud prevention efforts, and escalated complex incidents to technical teams. - Educated customers on safe account usage and maintained accurate case documentation using CRM tools.