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cliff_hpcl

Clifftan

@cliff_hpcl
Singapore
English, Chinese
About me
I help SMEs improve work that gets stuck between people, processes and systems. I map workflows, identify handoff and decision gaps, and turn them into practical process improvements, SOPs or AI-enabled workflows where they fit. My experience includes BPO redesign supporting about 1,000 operations staff, customer experience chatbot work across six markets, SME finance automation, and AI training. I focus on clear scope, useful deliverables and human review where decisions matter. Tell me what is slowing your workflow down and what a better result would look like.... Read more

Skills

c
cliff_hpcl
Clifftan
Offline • 
Average response time: 8 hours

See my services

Business Efficiency & Automation
I will optimize your business processes for maximum efficiency
From$80 / projectMore details
AI Integrations
I will build ai driven custom claude skills for b2b sales prospecting
From$150 / projectMore details

Portfolio

Work experience

Harvest_Point Consulting

Business Systems Architect

Harvest Point Consulting • Self-employed

Oct 2024 - Present • 2 yrs

I help SMEs improve work that gets stuck between people, processes and systems. I map workflows, identify handoff and decision gaps, and develop practical process improvements and AI-enabled workflows. My experience includes SME finance automation, BPO operations redesign, customer experience chatbot work across six markets, and AI training.