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concettapalermo

Concetta P

@concettapalermo

Social Secretariat Officer

Italy
Italian, English
About me
I am a dedicated professional with extensive experience in social secretarial services, project monitoring, and data analysis. I specialize in managing socio-assistance pathways, digital archiving, and coordinating international cultural events. With a strong background in team supervision and a recent specialization as a Data Analyst, I combine empathetic communication with technical proficiency in SQL, Python, and Power BI to drive organizational efficiency.... Read more

Skills

c
concettapalermo
Concetta P
Offline • 

See my services

General Assistance
I will be your professional virtual assistant for office support
From$10 / projectMore details

Work experience

Cooperativa

Social Services & Data Support Specialist

Cooperativa • Part-time

Jul 2023 - Present • 3 yrs 2 mos

Social Services & Project Monitoring Specialist at Prospettiva (supporting Catania Municipality)Key Responsibilities & Achievements:Front-Office & User Support: Managed user intake, active listening, and needs assessment to connect citizens with local social care pathways. Database & Digital Management: Executed data entry, updated institutional databases, and managed digital documentation across cloud platforms. Project & Performance Monitoring: Supervised and tracked performance target plans (Piano degli Obiettivi) for the Family and Social Policies Direction and Extra-Budgetary Funds Office. Cross-Agency Coordination: Networked with local agencies and stakeholders to streamline public welfare resource allocation.