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Prakash P

@consulting_pp

Senior Consultant

India
English
About me
I am a consulting professional with over ten years of experience in customer service and data analysis. I specialize in stakeholder management, Microsoft Dynamics 365 Customer Engagement, and business analytics. My expertise includes leading cross-functional teams, root cause analysis, and data visualization using Power BI and SQL.... Read more

Skills

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consulting_pp
Prakash P
Offline • 

See my services

Consulting
I will business consulting for banking, cpg clients
From$50 / projectMore details

Work experience

Genpact

Senior Consultant- Dynamics 365 CE/ CRM

Genpact • Full-time

Sep 2024 - Present • 2 yrs

Lead and manage the functional implementation of Microsoft Dynamics 365 CE/CRM for CPG clients. Responsibilities include gathering stakeholder requirements, configuring CRM/Case management modules, performing gap analysis, and conducting user training to ensure successful project delivery and post-go-live support.