New pathways

for success

The form was updated to ask questions that generate more meaningful and relevant feedback. The redesign aims to create a more seamless experience, avoiding customer overwhelm when providing ratings and reviews. Additionally, emojis were introduced to offer customers an extra layer of expression, enabling them to convey a more nuanced and emotive satisfaction level with their orders.

Previously, freelancers couldn't see the submitted feedback for this question. Now, with this change, we are able to provide you with more insights into customer perceptions and make them more transparent. This also simplifies the feedback process, reducing the number of forms customers need to fill out and allowing for more feedback to be collected, while offering pricing insights. For example, consistently high ‘value for money’ scores may signal opportunities to raise Gig prices. It’s important to note, our analysis of historical data over the past 4 years shows consistent ‘value for money’ scores across pricing levels, ensuring dependable feedback as you navigate your freelancing journey.

Your existing feedback and reviews, including individual ratings, will remain unchanged. The total number of reviews you've received will also stay the same. The new form's data will gradually be incorporated into the overall rating score, which may result in changes to the cumulative rating over time. This transformation is part of our ongoing efforts to provide a more comprehensive and accurate representation of your performance.

You can preview the updated form and familiarize yourself with its appearance on this Help Center article.

There will still be 5-star ratings, but you’ll notice greater variance in the ratings in the marketplace to ensure a balanced representation in the ratings system. Introducing a system with a greater range of options adds credibility to the client's decision-making process, fostering trust and informed choices.

Take the time to review the reasons behind the ratings, accessible on the order completion page, to gain valuable insights into their perspective and identify specific areas for potential improvement or any misunderstandings. Fiverr values the autonomy of buyers to express their honest opinions, and attempting to influence or change customer feedback can be counterproductive and may violate platform guidelines. If you suspect any misuse or abuse of the rating system, don't hesitate to report your concerns to our support team. Fiverr is committed to address valid concerns to maintain a fair and reliable platform for both freelancers and customers.

Receiving constructive feedback, even if challenging, is an opportunity for improvement. Utilize the insights gained to enhance your services and maintain a positive and professional approach to buyer interactions.