c
creativefiv3rrr

Mohammad Usama

@creativefiv3rrr

Accurate Data Hub

Pakistan
English, Urdu
About me
As a Customer Support and QA expert with extensive experience managing high-volume campaigns for Uber, Careem, and Revolut, I optimize business operations and handle FinCrime customer screening (Sanctions, PEP, Adverse Media). I specialize in data-driven quality auditing using CRMs like Bliss, Sprinklr, Zendesk, Dante, and Genesys. By leveraging advanced Excel and Google Sheets techniques—including VLOOKUP and Pivot Tables—I manage complex datasets, conduct DSAT root-cause analysis, and deliver actionable strategies that boost customer satisfaction and streamline workflows.... Read more

Skills

c
creativefiv3rrr
Mohammad Usama
Offline • 

See my services

Data Typing
I will do professional excel data entry reports and data sorting expertly
From$20 / projectMore details
Other Subjects
I will be your online quran teacher and urdu language tutor for kids and adults
From$10 / projectMore details

Work experience

Customer Support & FinCrime Analyst

Private Site • Full-time

Sep 2020 - Present • 6 yrs 1 mo

As a Customer Support & QA expert with 5+ years managing high-volume campaigns for Uber, Careem, and Revolut, I optimize operations and handle FinCrime screening (Sanctions, PEP, Adverse Media). Thrice honored with the "Best Performance Award," I specialize in CRMs like Bliss, Sprinklr, Zendesk, Dante, and Genesys. Using advanced Excel/Sheets (VLOOKUP, Pivot Tables), I manage complex datasets and conduct DSAT root-cause analysis to turn negative feedback into actionable strategies that boost customer satisfaction and streamline workflows.