c
crisafonso

Cristina A

@crisafonso

CS Leader

Portugal
Portuguese, English
About me
I am a Customer Success leader and organisational transformation specialist with 15+ years in technology. I help early-stage B2B companies build Customer Success functions that drive retention and growth.... Read more

Skills

c
crisafonso
Cristina A
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your dedicated virtual assistant
From$50 / projectMore details
General Online Research
I will manage your CRM, data entry and research
From$50 / projectMore details

Work experience

Microsoft

Microsoft

Full-time • 2 yrs 8 mos

Retail Program Manager

Feb 2016 - Nov 2016 • 9 mos

Led retail technology programmes within the Microsoft ecosystem, coordinating cross-functional delivery across partners and field teams.

EMEA Field Engagement Manager - Digital Product Distribution - EMEA Retail Sales & Marketing

Jul 2014 - Dec 2015 • 1 yr 5 mos

Managed EMEA-wide digital distribution initiatives across multiple markets, aligning sales, marketing and retail operations. Responsible for field enablement across regional retail environments. Coordinated multi-country digital product launches. Strengthened execution consistency across EMEA retail channels

Digital Product Distribution Lead for Western Europe

Dec 2013 - Jun 2014 • 6 mos

Led EMEA retail digital distribution programs across 12 markets. Managed cross-functional engagement between sales, marketing and field teams. Delivered digital product rollouts across multi-country retail ecosystem