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Fiverr Pro
English
$
USD
I will be your shopify specialist for ecommerce support
About this Gig
Are you looking for an expert Gorgias and Shopify Customer Support Specialist to handle your daily e-commerce tickets and boost customer retention?
I provide complete customer experience management for growing Shopify brands. Using tools like Gorgias, Zendesk, and Freshdesk, I consistently maintain a CSAT score above 90% for Shopify brands while keeping First Response Time low.
What I Do:
Ticket Management: Live Chat, Email Support, IG/FB DMs & Comments.
Order Support: Tracking updates, address edits, cancellations, and exchanges via Shopify.
Dispute Resolution: Escalation handling, refund processing, and macro optimization.
Why Choose Me?
4+ Years Experience: Deep understanding of Shopify ecosystem & e-commerce support.
Tool Proficiency: Gorgias, Zendesk, Freshdesk, Re:amaze, and Meta Business Suite.
Proven Track Record: Consistently maintain a CSAT score above 90% for Shopify brands.
Let's deliver exceptional support to your buyersplace your order or message me today!
My Portfolio
FAQ
Do you specialize in Gorgias for Shopify stores?
Yes! I specialize in Gorgias ticket handling, rule automation, macro setup, and integration with Shopify for seamless order management.
Can you handle refunds, order tracking, and exchanges directly on Shopify?
Absolutely. I can process returns, issue refunds according to your store policy, update tracking numbers, and manage customer inquiries directly.
Are you available for long-term monthly dedicated roles?
Yes, I am available for long-term ongoing support contracts and can scale my hours based on your store's ticket volume.
What is your typical response time for customer tickets?
For live chat, my response time is typically under 1 minute. For email and helpdesk tickets (Gorgias, Zendesk, Freshdesk), I maintain a fast response time within 1 to 2 hours during shift hours to ensure high CSAT scores.
