1. Systems Administration & User Management
- Active Directory setup, user account provisioning, and permissions management
- Microsoft 365 user administration and support
- Multi-Factor Authentication (MFA) configuration (Duo, Microsoft Authenticator)
- Basic Group Policy (GPO) implementation and updates
2. Endpoint & Desktop Troubleshooting
- Remote support using TeamViewer, Bomgar, and Windows RDP
- Windows 10/11 operating system troubleshooting, repair, and optimization
- Hardware upgrades (SSD installation, RAM, NICs) and peripheral setup
- Workstation imaging, deployment, and data migration/restoration
- Malware detection, removal, and endpoint remediation
3. Network & Infrastructure Support
- Network printer mapping and shared drive configuration
- Basic network cabling and physical infrastructure support