c
cuong_tran2k

Cuong Tran

@cuong_tran2k

Customer Quality Engineer

Vietnam
Vietnamese, English
About me
I assist SMEs and global buyers in safeguarding their product quality and material integrity. • Investigate and resolve technical customer complaints with a high on-time resolution rate. • Build structured standard operating procedures (SOPs) for incoming and in-process material control. • Audit, prepare, and maintain your QMS documentation for ISO 9001 and FSC certification readiness. • Provide expert technical analysis for adhesive and material I offer a proactive, timely, and highly analytical approach. Contact me today to discuss your project requirements!... Read more

Skills

c
cuong_tran2k
Cuong Tran
Offline • 

See my services

Procurement & Vendor Management
I will manage supplier quality and 8d claim resolution
From$25 / projectMore details

Portfolio

Work experience

Avapepe

Customer Quality Engineer II

Avapepe • Full-time

Jun 2025 - Present • 1 yr 1 mo

- Lead end-to-end customer claim resolution processes for key accounts, managing the logging, tracking, and final closure of technical complaints in the global system with a 98% on-time resolution rate. - Coordinate closely with Sales, Technical Support (TS), and Marketing teams to conduct customer application evaluations, reducing product compatibility issues. - Respond to manufacturing technical inquiries from both internal and external stakeholders in a proactive and timely manner, maintaining an average response time of under 24 hours. - Analyze in-process material anomalies, accurately scope "risk rolls" to minimize production scrap, and spearhead the supplier claim process to recover costs, securing a success rate on Credit Note follow-ups. - Audit and uphold stringent quality standards, serving as a key internal auditor to maintain continuous, zero-non-conformity compliance with ISO 9001 and FSC (Forest Stewardship Council) certifications. - Partner with the internal Quality team to align production capabilities with evolving customer expectations, driving continuous improvement initiatives