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support analyst
Tata Consultancy Services • Full-time
Jun 2021 - Nov 2025 • 4 yrs 5 mos
Recognized for consistently meeting SLA targets. Successfully resolved high-priority incidents within defined timelines. Maintained high accuracy in reporting and documentation. Contributed to improving operational efficiency through timely issue resolution. Supported critical production systems with minimal downtime. Handled multiple incidents and service requests while maintaining quality standards. Collaborated effectively with cross-functional teams to resolve production issues.