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Fiverr Pro
English
$
USD
I will transform your post purchase experience
About this Gig
CxPath is a structured CX operations service that handles customer support while tracking performance, pricing per ticket, and holding itself accountable through SLA and customer satisfaction metrics.
Industry:
Fashion & apparel
•
Food & beverage
•
Retail & wholesale
FAQ
How does pricing work after the £100 setup fee?
After the one-time £100 setup and onboarding fee, pricing is based on per-ticket complexity: Simple tickets – £3 Standard tickets – £6 Complex tickets – £9 This ensures you only pay based on the actual level of work required.
What counts as a “Simple” ticket?
Simple tickets are: Quick, repeat queries Minimal investigation required Fast resolution (typically under a few minutes) Examples: “Where is my order?” (WISMO) Order status updates Basic policy questions 👉 These are handled quickly and efficiently.
What is a “Standard” ticket?
Standard tickets require: Moderate investigation Checking systems or order history More detailed responses Examples: Missing item queries Return requests Delivery issues Payment-related queries 👉 These need more time and judgment than simple queries.
What is a “Complex” ticket?
Complex tickets involve: High attention Emotional handling or complaints Decision-making and problem-solving Examples: Customer complaints Escalations Repeated service issues High-value or sensitive situations 👉 These require careful handling and experience.
What makes your pricing different?
CxPath uses a performance-based pricing model: 👉 If a ticket: Breaches SLA OR receives a CSAT score ≤3 ✅ A 30% deduction is applied automatically 👉 This means: You only pay full price when the service meets expectations.
⏱️ What are your response and resolution times?
We operate within: Working hours: 08:00 – 18:00 (UK) Backlog/quality window: 11:00 – 13:00 Targets: Live chat: within 1 minute Email: same working day Resolution: within 72 working hours
Will I be able to see what’s happening?
Yes — full transparency is built in. You’ll receive: ✅ Daily dashboard snapshot (13:00 &18:00) ✅ Ticket tracking visibility ✅ SLA & CSAT performance data
Do I get access to your system?
No — the internal tracker is proprietary. However: ✅ You will receive full reporting and visibility ✅ All outcomes are shared clearly 👉 This ensures: Clean, consistent data Reliable reporting
How do you protect customer data?
We follow strict GDPR-compliant processes. Before accessing any customer account: ✅ We require: Full name 2 verification data points (e.g. order number, email, postcode) ❌ We never: Share data without verification Confirm account details without validation
How quickly can we get started?
Very quickly. Contract agreement £100 setup fee paid Access provided Service begins on agreed date 👉 Most clients are live within a few days.
