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CXSystemsLab
@cxsystemslab
CX Systems and SOP Designer
Canada
French, Hindi, English, Bengali
About me
CX specialist with 4 years of leadership at Sephora. Managed teams of 8–15, trained 20+ staff, supported $10K+ daily operations, and maintained 90%+ customer satisfaction. I create SOPs, customer service scripts, training guides, and workflows that reduce escalations and improve efficiency. I build CX systems that help beauty, retail, and e‑commerce brands deliver exceptional service.
Skills
CXSystemsLab
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See my services
Business Efficiency & Automation
I will audit your customer experience system and fix workflow gaps
