c
cynthiamugambi

CYNTHIA MUGAMBI

@cynthiamugambi

CUSTOMER SERVICE

Kenya
English
About me
Hi, I’m Cynthia! I am a dedicated Customer Support and Client Relationship Specialist with hands-on experience in account management and sales support My background includes managing client communications across email, live chat, and phone channels while resolving technical support inquiries efficiently. I am experienced in working with CRM tools like Salesforce, handling data entry using Excel and Google Sheets, and managing high-volume order processing. Clear communication, strong problem-solving skills, and empathy. Let’s work together to give your clients exceptional service!... Read more

Skills

c
cynthiamugambi
CYNTHIA MUGAMBI
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will professional customer support and live chat
From$15 / projectMore details

Portfolio

Work experience

Auto_Motive Concept

Customer Support & Account Manager

Auto Motive Concept • Full-time

Jan 2026 - Jun 2026 • 5 mos

1.Answered inbound customer calls and assisted clients with inquiries about automotive spare parts. 2.Identified the required vehicle parts and checked product availability in the system. 3.Prepared and shared quotations and invoices with customers. 4.Verified customer payment confirmations and forwarded payment details to the accounts department for processing. 5.Maintained professional communication while providing prompt and accurate customer support.