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czed915

Neil C

@czed915

Compassionate Support, Virtually Delivered

Philippines
English, Tagalog
About me
As a Clinic Nurse at Maxicare Clinic, I combine healthcare expertise with strong customer service and administrative skills. I manage patient consultations, appointment scheduling, procedure coordination, and front-line patient support. My role requires effective communication, attention to detail, record management, and the ability to handle multiple priorities while maintaining a high standard of patient care. I am also experienced in administering immunizations and educating patients regarding preventive healthcare services.... Read more

Skills

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czed915
Neil C
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your nurse virtual assistant and transcription support
From$5 / projectMore details
General Assistance
I will be your medical assistant for scheduling and admin support
From$10 / projectMore details

Work experience

Maxicare_Healthcare Corporation

Clinic Nurse

Maxicare Healthcare Corporation • Full-time

Mar 2026 - Present • 7 mos

As a Clinic Nurse at Maxicare, I provide patient-centered healthcare services while supporting daily clinic operations and administrative workflows. My responsibilities include coordinating patient appointments, managing consultation and procedure schedules, utilizing Electronic Medical Records (EMR) systems, unified scheduling and queueing systems, and digital patient encounter management platforms, and maintaining accurate clinical documentation while safeguarding sensitive patient information. I demonstrate strong written and verbal communication skills in handling email inquiries and telephone calls from patients, physicians, and external company representatives, including Human Resources personnel requesting medical certificate verification. I ensure that inquiries are handled professionally, accurately, and promptly while observing strict confidentiality standards, data privacy policies, and applicable HIPAA requirements when relevant. I also facilitate communication and coordination among patients, healthcare providers, and external stakeholders to support seamless clinic operations. My responsibilities require strong attention to detail, organization, time management, and problem-solving skills, particularly in managing appointment schedules, addressing patient concerns, coordinating healthcare services, and ensuring proper documentation and information handling. Through this experience, I have developed a strong foundation in healthcare administration, medical virtual assistance, patient coordination, professional correspondence, electronic medical records management, and clinic workflow optimization.

Teleperformance

Operations Customer Expert I

Teleperformance • Full-time

Oct 2025 - Apr 2026 • 6 mos

I am working as a customer care agent of a Financial Institution located in USA wherein I handle calls from clients. I work as a Fraud Specialist in Account Security & Claims Department, wherein I received an average of 100%; Scoring 100% in Process Quality, and 10/10 in customer experience surveys.