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Fiverr Pro
English
$
USD
I will handle customer service emails chats and admin tasks
Cloud Infrastructure IT Operations Professional
I am a Cloud Infrastructure & IT Operations Professional, Full Stack Developer, and Microsoft 365 Specialist with extensive experience in digital solutions and logistics. I specialize in leading cloud...
About this Gig
Need a professional Customer Care Representative to elevate your brand's customer satisfaction? I provide reliable, multi-channel support to ensure your buyers receive fast, empathetic responses.
Services Offered:
- Email Support: Fast inbox management and professional ticketing responses.
- Live Chat Support: Real-time engagement to convert visitors into buyers.
- Social Media: Quick replies to DMs and comments (FB, IG, LinkedIn).
- Phone Support: Inbound/outbound calls handled with a professional tone.
- Help Desk Management: Knowledge base updates and daily workflow reports.
Why Hire Me?
- Technical Support Specialist: Background in troubleshooting technical and non-technical customer queries across phone calls, chat, and email support.
- SaaS Product Expert: Experienced in managing technical success, software onboarding, and helpdesk operations for SaaS platforms.
- Fluent in English with excellent communication skills.
- Fast learner ready to adapt to your complex brand guidelines and FAQs.
- Tools Used: Zendesk, Freshdesk, Shopify, Intercom, Tidio, HubSpot.
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
•
Zendesk
•
Salesforce
Knowledge base software:
Document 360
•
Bitrix24
•
Tribe
•
Zoho
FAQ
Do you have experience handling technical support for SaaS products?
Yes. I have a strong background in troubleshooting both technical and non-technical issues for SaaS platforms. I easily learn software workflows, manage user onboarding, and resolve complex account or feature issues efficiently.
What channels of customer care do you cover?
I provide complete multi-channel support. This includes handling live chat widget tickets, managing professional email support queues, and conducting inbound/outbound phone support with a polite, clear tone.
How do you handle onboarding and learning our product?
I am a fast learner. You can provide your existing brand guidelines, FAQs, training videos, or internal knowledge base documents. I will review them thoroughly before starting to ensure seamless customer interactions.
What customer support tools are you familiar with?
I am highly proficient in industry-standard helpdesk tools and platforms. My experience includes using Zendesk, Freshdesk, Shopify backend, Intercom, Tidio chat, and HubSpot CRM to track and resolve tickets.
