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dacevedocubillo

Daniela Acevedo

@dacevedocubillo

Web Developer IT Support Specialist SQL

Costa Rica
English, Spanish
About me
I am an advanced Computer Engineering student (graduation expected October 2026) with experience in corporate IT support and academic projects in software development. Skilled in C#, ASP.NET MVC/Core, SQL Server, and JavaScript, I build efficient and maintainable web applications and provide reliable technical support. Detail-oriented, communicative, and committed to delivering high-quality results for every client.... Read more
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dacevedocubillo
Daniela Acevedo
Offline • 

See my services

SQL & NoSQL Queries
I will design, optimize, and troubleshoot sql server databases
From$25 / projectMore details

Portfolio

Work experience

Fujitsu

Service Desk

Fujitsu • Full-time

Dec 2023 - Present • 2 yrs 8 mos

Provided Level 1 and Level 2 technical support to end users in a Microsoft enterprise environment. • Troubleshooting hardware, software, and Windows issues. • Supporting Microsoft 365 applications, including Outlook and Teams. • Documenting, tracking, and resolving incidents and service requests. • Installing, configuring, and maintaining laptops, desktops, and peripheral devices. • Assisting users with account access, software installations, and technical issues. • Delivering technical support while meeting service level agreements (SLAs). • Collaborating with internal teams and third-party vendors to resolve complex incidents. • Creating clear documentation and providing guidance to end users.