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daisy_shrestha

Daisy Shrestha

@daisy_shrestha

Customer Experience and Retail Professional

Nepal
English, Hindi, Nepali
About me
Customer-focused professional with 4+ years of experience across luxury retail, customer support, MIS coordination, and program management. Proven track record of delivering premium customer experiences, managing front-desk and sales operations, and supporting data-driven decision-making through accurate MIS reporting. Skilled at building strong client relationships, resolving issues efficiently, and driving business growth through consistent service excellence and operational efficiency.... Read more

Skills

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daisy_shrestha
Daisy Shrestha
Offline • 
Average response time: 1 hour

See my services

Copy Paste
I will do fast data entry, web research, and lead generation
From$20 / projectMore details
Social Posts & Banners
I will design anything in canva
From$10 / projectMore details

Work experience

Tata

MIS Officer & Customer Relationship Officer (Internship)

Tata • Full-time

May 2026 - Sep 2026 • 4 mos

• Supported MIS reporting by compiling, organizing, and maintaining accurate operational and sales data. • Prepared regular MIS reports and dashboards to support management decision-making. • Coordinated with cross-functional teams to ensure timely and accurate data entry and reconciliation. • Used MS Excel and internal systems to track key performance metrics and flag discrepancies. • Managed customer relationships by addressing queries, coordinating follow-ups, and ensuring a positive service experience. • Liaised between customers and internal departments to ensure timely resolution of concerns.

Swarovski

Retail Sales & Customer Experience Associate

Swarovski • Full-time

Dec 2021 - Dec 2024 • 3 yrs

• Delivered premium customer experiences aligned with Swarovski's luxury brand standards. 2022 – 2024 • Managed front-desk operations, sales transactions, and POS systems with accuracy and efficiency. • Actively supported and contributed to store sales targets through personalized product recommendations. • Built strong customer relationships, driving repeat visits and brand loyalty.