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Daley B
@daleytheva
Business Virtual Assistant
Netherlands
English
About me
Hello! My name is Daley and I'm an Operations Specialist based out of the Netherlands.
I have 10 years of experience with customer service and business operations, along with 6 years of experience in usability testing for apps and websites.
With a love for organizing and curating smooth guest experiences, I approach my work with the expectation that I foresee and solve as many challenges as possible before they become a problem and that clear communication and professionalism are non-negotiable.
If you are looking for reliable, level-headed support for your business or projects message me!
Skills
Daley B
Offline •
See my services
User Testing
I will test your app for bugs
General Assistance
I will organize your google drive for small business owners
Work experience
Operations Specialist
Daley Blankenship VA • Freelance
Aug 2025 - Present • 1 yr 3 mos
● Effectively manages time and task coordination, executing priorities and meeting deadlines with accuracy across varied responsibilities ● Supports clients in daily administrative and organizational tasks including email and calendar management, document handling, and workflow support ● Handles internal and external communications, data management, and document preparation and drafting with professionalism and discretion ● Demonstrates digital tool proficiency, adaptability, and versatile learning methods in order to support clients in a wide range of virtual technologies
Usability Testing
UserTesting • Freelance
Aug 2020 - Present • 6 yrs 3 mos
● Maintains an immaculate 5 star rating for length of tenure ● Evaluates software and web applications for usability, guest experience, and ICP targeting ● Provide honest, clear feedback over multiple channels detailing any errors, bugs, or relevant opinions ● Make suggestions for process improvement, visual adjustment, and enhanced efficiency ● Perform structured testing, targeting new features or designated items
Operations Manager
Atomic Hospitality • Full-time
Aug 2022 - Jul 2025 • 2 yrs 11 mos
● Managed day-to-day operations, overseeing teams of 20+ employees across multiple functions ● Performed labor and profitability calculations using Excel, supporting informed business decisions ● Expertly handled supply and labor budgets, preventing overages while ensuring coverage ● Coordinated communications between departments to ensure seamless project execution ● Built schedules and operational plans in alignment with business needs
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Rating Breakdown
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- Quality of delivery
- Value of delivery
1-2 out of 2 Reviews
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brwilliams808
United States
Thorough and thoughtful testing, with a detailed recording and specific, actionable feedback. Clearly took the time to explore the experience and explain where it could improve. Great communication and excellent value. Thank you!
Helpful?
aw2xcd
Netherlands
Very happy with the outcome, easy to work with, very responsive, understood the assignment well and quick turn around.
Helpful?
