Browse categories
Explore
Fiverr Pro
English
$
USD
Avi
@dallua11
Technical Support Specialist
Vietnam
Arabic, English
About me
I am a dedicated educator with a TESOL certification and a background in tech support advisory. I have a proven ability to communicate complex technical concepts clearly and am highly proficient in ICT. I focus on fostering engaging learning environments and leveraging my diverse skill set to inspire and support individuals.
Skills
Avi
Offline •
Average response time: 1 hour
See my services
Customer Support
I will troubleshoot technical issues with computers, printers
Work experience
Technical Support Specialist
Lexmark • Full-time
Jan 2022 - Nov 2025 • 3 yrs 10 mos
Delivered expert technical support to field technicians for Lexmark devices. Troubleshot complex software and hardware issues via phone and remote assistance. Collaborated with technicians to diagnose malfunctions, assisted with on-site repairs, and maintained a knowledge base. Successfully resolved over 1,000 technical issues and managed tickets within 15-minute SLAs.
