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ROLDAN ARZAGA
@dan022000
ECommerce Operations, Bookkeeping and Customer Service Support
Philippines
English
About me
I help e-commerce businesses streamline daily operations, maintain organized financial records, and deliver better customer experiences through e-commerce operations, bookkeeping, and customer service support.
Skills
ROLDAN ARZAGA
Offline •
See my services
Bookkeeping
I will manage your ecommerce bookkeeping and inventory
Portfolio
Work experience
Customer Service Analyst
Concentrix • Full-time
Jul 2024 - Present • 2 yrs 3 mos
• Handle customer concerns and provide accurate solutions while following established processes and guidelines. • Review customer and account information carefully to ensure accuracy and proper documentation. • Troubleshoot customer issues by analyzing information and identifying appropriate solutions. • Adapt quickly to new tools, systems, procedures, and workflow changes. • Maintain professional communication while handling multiple customer interactions and tasks.
