Rob Valenzuela

Customer Relation Manager

Pet Health Hospital • Full-time

Jan 2022 - Present • 4 yrs 8 mos

Manage daily customer service operations and ensure professional communication with clients. Respond to customer inquiries through WhatsApp, phone calls, and other communication channels. Coordinate boarding, daycare, training, grooming, and veterinary service appointments. Assist clients with bookings, schedules, payments, and service-related inquiries. Provide clients with regular updates regarding their pets during their stay. Coordinate with veterinarians, trainers, handlers, reception staff, and management to ensure smooth operations. Handle customer concerns and complaints professionally and work with management to provide appropriate solutions. Prepare professional client communications, policies, procedures, and service information. Maintain accurate customer and pet records, including bookings, special instructions, medications, and other client requests. Follow up with clients regarding appointments, pending requests, payments, and service updates. Assist with daily facility operations and coordinate staff tasks when required. Ensure that company policies and procedures are clearly communicated to clients. Maintain a high standard of customer service and help ensure a positive client experience.

Administration

Procter and Gamble Careers • Full-time

May 2017 - Present • 9 yrs 4 mos

Handled promotional and administrative tasks, including preparing promotional materials, supporting marketing activities, organizing business information, coordinating tasks, and assisting with daily administrative operations. I helped ensure promotional activities were properly organized and communicated while maintaining accurate records and supporting the smooth completion of administrative tasks.

Administration Officer

Facebook • Full-time

May 2010 - Present • 16 yrs 4 mos

Worked as an Administration Officer responsible for supporting daily administrative and business operations. My responsibilities included organizing and maintaining documents and records, preparing reports and business correspondence, coordinating schedules and activities, handling internal and external communications, and assisting with general office administration. I also supported promotional activities, coordinated with team members, followed up on assigned tasks, and helped ensure that daily operations were completed efficiently and accurately. Key Responsibilities: Managed and organized administrative documents and records Prepared reports, correspondence, and business documents Coordinated schedules, meetings, and daily activities Handled internal and external communications Supported promotional and marketing activities Maintained accurate information and records Assisted with customer and client inquiries Followed up on pending tasks and requests Coordinated with different departments and team members Provided general administrative and operational support Ensured tasks were completed accurately and on time