
Danica M
Java Developer
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Portfolio
Work experience
IBM
4 yrs 10 mos
Application Developer/Support
Sep 2023 - Present • 2 yrs 8 mos
Provided end-to-end application support and development, including monitoring and resolving incidents, performing root cause analysis, implementing fixes and enhancements, and collaborating with technical teams to ensure system stability and optimized performance
Application Analyst / Support
Sep 2020 - Nov 2022 • 2 yrs 2 mos
Monitored and resolved incidents through Cherwell ITSM. Performed initial triage, analyzed application and system logs to identify root causes, applied fixes or workarounds, and coordinated escalations with technical teams ensuring timely incident resolution while maintaining SLA compliance. Managed and resolved issues across SOA-based integrations in OTM, COM, and related systems. Applications used: Oracle Transportation Management (OTM), Customer Order and Management (COM), Oracle Data Integrator (ODI), CA Workload Automation, JMS Weblogic Server, Putty