
Daniel
Claude Cowork Specialist, Ai Agent, MCP Server, 3CX VoIP Automation Specialist
Skills

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Portfolio
Work experience
AI Automation & Claude Workflow Specialist
Self Employed • Freelance
Nov 2024 - Present • 1 yr 9 mos
Designed and implemented AI-powered automation systems using Claude, MCP servers, and custom AI agents to help businesses streamline operations. Developed intelligent workflows for customer support, lead generation, and task automation, reducing manual workload and improving efficiency. Integrated APIs, CRM systems, and third-party tools to create seamless automation pipelines tailored to client needs. Additionally, built and optimized VoIP communication systems using 3CX, including IVR setup, call routing, and AI-enhanced voice interactions. Combined AI automation with web platforms like Wix to deliver smart, scalable business solutions. Faced challenges such as system integration complexity and workflow optimization, which were resolved by designing modular architectures and continuous testing. Delivered reliable, scalable solutions that improved client productivity and user experience.
AI Solutions & VoIP Automation Specialist
Shopify • Full-time
Mar 2023 - Nov 2023 • 8 mos
Collaborated on contract-based projects involving AI-driven automation and communication system optimization within a fast-paced eCommerce environment. Focused on implementing Claude-powered AI workflows and intelligent agents to automate customer interactions, order support, and internal processes. Developed and integrated automation systems with existing platforms, improving response times and reducing manual workload across support channels. Worked with VoIP technologies, including 3CX systems, to enhance customer communication through call routing, IVR configuration, and CRM integration. A key challenge was ensuring seamless integration between AI systems and high-traffic eCommerce operations without affecting performance. This was addressed by building efficient, scalable workflows and conducting continuous testing and optimization. The final outcome improved operational efficiency, enhanced customer engagement, and delivered a more responsive and automated support experience aligned with modern digital commerce standards.