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$
USD
I will create a professional customer service QA scorecard
Customer Experience CX Operations Specialist
Hi, I'm Daniela, a bilingual (English/Spanish) Customer Experience & Operations Specialist with 7+ years of experience supporting international companies.
I help businesses standardize operations, im...
About this Gig
Are inconsistent QA evaluations making it difficult to measure and improve your customer service team?
I will create a customized Customer Service QA Scorecard designed to help you evaluate interactions consistently, identify performance gaps, improve coaching, and strengthen customer experience.
With 7+ years of experience in Customer Experience, Quality Assurance, Training, and BPO operations, I understand how to turn service expectations into clear, measurable QA standards.
Your scorecard can include:
- Communication & professionalism
- Customer experience & empathy
- Process adherence
- Issue resolution
- Compliance requirements
- Critical errors
- Weighted scoring
- Pass/fail thresholds
- Coaching opportunities
- Evaluator comments
I can build QA scorecards for phone, email, live chat, customer support, sales, technical support, and BPO operations.
Depending on your package, I can also provide evaluator guidelines, calibration guidance, coaching tools, and QA reporting templates.
Every scorecard is customized to your business, not copied from a generic template.
Not sure which package you need? Message me before ordering.
Language:
English
•
Spanish
Plan format:
Excel spreadsheet
•
Google Sheets
Industry:
Entertainment & Gaming
•
Health & Medical
•
Lifestyle
FAQ
Can you customize the scorecard to my company's process?
Yes. I can customize evaluation criteria, scoring weights, critical errors, thresholds, terminology, and performance categories based on your workflows and quality standards.
Can you create scorecards for phone, email and live chat?
Yes. I can design QA scorecards for phone, email, live chat, customer support, sales, technical support, and other customer-facing operations.
What if I don't already have a QA process?
That's fine. Share information about your business, customer interactions, expectations, and common issues, and I can help structure an appropriate QA framework.
Can you include critical errors?
Yes. I can incorporate critical-error logic for behaviors such as compliance violations, incorrect information, inappropriate customer handling, or other business-critical requirements.
Will I receive an editable file?
Of course! Your scorecard can be delivered in an editable Excel or Google Sheets-compatible format depending on the package and project requirements.
