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$
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Daniela B
@danielaberraa
Customer Support Specialist and Virtual Assistant
Brazil
Spanish, English
About me
I'm a proactive, detail-oriented, and reliable professional specializing in customer support, virtual assistance, and administrative tasks. I’m passionate about helping businesses run smoothly by providing excellent customer service, clear communication, and efficient solutions. I’m organized, adaptable, quick to learn, and committed to delivering high-quality work. Whether you need help managing customer inquiries, handling emails and chats, organizing tasks, or providing day-to-day administrative support, I’m here to make your workload easier and help your business grow.
Skills
Daniela B
Offline •
Average response time: 1 hour
See my services
Customer Success
I will handle customer inquiries and provide excellent support
Work experience
Customer Support Specialist
italki • Full-time
Jan 2024 - Present • 2 yrs 10 mos
➢ Addressing Customer Inquiries: Responding to customer inquiries via email and chat, assisting users with account-related questions, platform navigation, lesson bookings, and general service concerns. ➢ Resolving Billing and Payment Issues: Assisting users with payment discrepancies, refunds, transaction inquiries, and billing-related concerns, ensuring clear communication and a smooth resolution process. ➢ Managing Account-Related Issues: Helping users troubleshoot account access problems, profile-related concerns, and technical difficulties while guiding them through the appropriate solutions. ➢ Providing Platform Guidance: Educating users on platform features, policies, and procedures, helping them navigate the platform and make the most of its services. ➢ Conflict Resolution and Customer Satisfaction: Handling complaints and sensitive situations professionally, identifying effective solutions, and maintaining a positive customer experience.
