Daniela Mora

@danielamora_m

Bilingual Customer Support Specialist and Virtual Assistant

Colombia
Spanish, English
About me
Hi! I'm a Virtual Assistant and Customer Support Specialist with 5+ years of experience in the call center industry. I have a Technical Degree in Administrative Assistance and English studies. I specialize in customer service, live chat, administrative support, data entry, online research, AI-powered language model queries, troubleshooting, and organization. I am proactive, detail-oriented, reliable, and committed to providing excellent service and helping businesses run smoothly. I'm ready to help your business grow with reliable and professional support!... Read more

Skills

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danielamora_m
Daniela Mora
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your bilingual virtual assistant for customer support
From$15 / projectMore details

Work experience

Advisor II, Customer Service

App • Full-time

May 2021 - Jul 2026 • 5 yrs 2 mos

Delivered bilingual customer support via live chat and email, resolving customer inquiries and account issues efficiently. Conducted risk investigations, documented cases, and provided professional, accurate, and customer-focused service in a fast-paced call center environment.