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Dan Pozaicer
@danielpozaicer
I help growing teams fix broken IT support and incident response
Mexico
About me
IT Major Incident Management leader with 11+ years of experience across technical support, and enterprise incident response. I've led Level 2 support teams for global retail brands, managing device fleets and critical incident resolution under pressure. Currently leading Major Incident Management for a large enterprise, with a track record of top-rated performance reviews for five consecutive years. PSM1 certified Scrum Master. I help growing teams build or improve their incident management processes, service desk operations, and IT support workflows, practical, tested solutions, not theory.
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Dan Pozaicer
Offline •
Average response time: 1 hour
See my services
Technical Support
I will set up or fix your IT incident management and service desk process
