Daniel

Community Manager & Customer Success Specialist

Skool • Self-employed

May 2025 - Present • 1 yr 1 mo

Focused on delivering excellent member experience within Skool communities by providing support, guidance, and engagement strategies. Worked closely with clients to ensure satisfaction, retention, and long-term community growth. Key achievements: • Improved member retention and satisfaction • Responded to inquiries and resolved member issues بسرعة • Built strong relationships within the community • Supported long-term client success

Appointment Setting & Outreach Specialist

Online Community Platform • Freelance

Feb 2025 - Present • 1 yr 4 mos

Managed and scaled online communities on Skool for coaches, consultants, and digital entrepreneurs, focusing on engagement, retention, and member success. Created structured onboarding systems and daily engagement strategies to keep members active and aligned with program goals. Key achievements: • Increased community engagement through consistent content and interaction • Managed member onboarding and support systems • Moderated discussions and maintained a positive environment • Improved retention by building strong community relationships

Skool Community Manager

Skool • Freelance

Dec 2024 - Present • 1 yr 6 mos

Managed Skool communities for online courses and coaching programs, ensuring members stay engaged, supported, and progressing through learning materials. Developed onboarding systems and engagement strategies to improve course completion and user experience. Key achievements: • Increased student participation and course completion rates • Built structured onboarding for new members • Maintained active discussions and peer engagement • Provided ongoing support to community members