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Supervisor Radiology Medical Support Assistant
Veterans Affairs • Full-time
Nov 2022 - Jan 2025 • 2 yrs 2 mos
Directly managed a team of 30+ employees in a fast-paced high-reliability environment, overseeing the successful processing of 3,000 to 5,000 inbound calls daily. Led the department to become the #1 top-preforming Radiology call centers in the nation, maintaining rigorous standards for accuracy, speed and veteran care.