Daniel

Freelance VoIP Solutions

Fiverr • Freelance

Mar 2026 - Present • 4 mos

I specialize in designing, deploying, configuring, troubleshooting, and maintaining VoIP and PBX systems for businesses worldwide. My expertise includes installation, migration, optimization, and support for FreePBX, Asterisk, 3CX, FusionPBX, Vicidial, and MagnusBilling platforms. Key achievements: • Installed and configured multi-tenant PBX systems for small and medium-sized businesses. • Set up SIP trunks, extensions, IVR menus, call routing, ring groups, queues, and voicemail systems. • Troubleshot and resolved call quality issues, registration failures, routing problems, and server performance issues. • Configured advanced telephony features including call recording, failover routing, time conditions, and CRM integrations. • Implemented secure VoIP infrastructures with firewall configuration, SIP security, and anti-fraud protection. • Assisted clients with system upgrades, migrations, backups, and disaster recovery planning. • Delivered reliable communication solutions that improved business efficiency and customer experience.

3CX VoIP Engineer | 3CX PBX Administrator

Upwork • Freelance

May 2025 - Present • 1 yr 2 mos

I specialize in the deployment, configuration, management, and troubleshooting of 3CX phone systems for businesses of all sizes. I help organizations build reliable communication systems using 3CX, SIP trunks, IP phones, and softphones while ensuring optimal call quality and system performance. Key achievements: • Installed and configured cloud-hosted and on-premise 3CX systems. • Set up extensions, ring groups, queues, digital receptionists (IVR), call forwarding, and voicemail services. • Integrated SIP trunk providers and configured inbound/outbound call routing. • Deployed 3CX mobile apps, desktop apps, and web clients for remote teams. • Configured call recording, reporting, call flow design, and business communication workflows. • Migrated businesses from legacy PBX systems to 3CX with minimal downtime. • Diagnosed and resolved call quality issues, registration failures, firewall problems, and routing errors. • Implemented security best practices, backups, updates, and disaster recovery solutions. • Provided ongoing maintenance, monitoring, and technical support to ensure uninterrupted business communications.

Make.com Automation Specialist | AI Automation Engineer

Self Employed • Freelance

Mar 2025 - Present • 1 yr 4 mos

I help businesses automate repetitive tasks and build scalable workflows using Make.com (formerly Integromat), n8n, APIs, and AI tools. My work focuses on eliminating manual processes, connecting business applications, and creating reliable automation systems that save time and improve productivity. I design custom Make.com scenarios, troubleshoot broken workflows, fix automation errors, and integrate CRMs, databases, forms, email platforms, and communication tools. I also develop AI-powered automations using ChatGPT, Vapi AI, Retell AI, AI agents, and webhook-based integrations. My experience includes API integrations, Airtable automation, GoHighLevel workflows, Jotform automation, Mailchimp automation, WhatsApp chatbot setup, CRM automation, lead management, appointment booking, reporting dashboards, and business process automation. I have successfully delivered automation solutions for agencies, startups, e-commerce stores, coaches, and service-based businesses, helping clients reduce manual work, improve response times, and streamline operations with reliable, scalable workflows.