Anthony Daniel

VoIP System & Call Routing Specialist

May 2026 - Present • 5 mos

The company struggled with missed calls, poor call routing, and delayed customer response times that negatively affected customer experience and lead conversion. Their team also faced communication issues between departments and remote staff. I helped by setting up a complete business VoIP phone system using 3CX and Twilio with IVR menus, smart call routing, call queues, SIP trunk configuration, voicemail setup, and CRM integration. I optimized inbound and outbound call workflows to improve communication efficiency and automate call handling. The result was reduced missed calls, improved response time, better customer communication, and a more organized phone system for daily operations.

Aircall & Cloud Communication System Expert

Apr 2026 - Present • 6 mos

The business faced challenges with call tracking, inefficient lead handling, and disconnected communication between sales and support teams. Their phone system lacked automation, making it difficult to manage growing customer inquiries effectively. I implemented an Aircall cloud communication setup integrated with CRM workflows, smart call routing, automated voicemail handling, and team call distribution. I also optimized inbound and outbound call processes to improve response efficiency and communication tracking. The upgraded system reduced missed calls, improved collaboration between departments, and created a more organized customer communication process. The result was better lead management, improved support operations, and increased team productivity.

Zoom Phone & Remote Team VoIP Consultant

Mar 2026 - Present • 7 mos

The company needed a reliable communication system for remote employees across multiple locations. Before implementation, calls were poorly distributed, internal communication was inconsistent, and customer inquiries were often delayed. I configured Zoom Phone with custom IVR menus, department routing, voicemail systems, SIP trunk integration, and remote extensions for team members. I also optimized call flows and routing logic to improve communication efficiency and customer handling. These improvements helped the business manage calls more effectively, support remote operations smoothly, and reduce communication delays. The result was improved customer service, faster response time, and stronger team collaboration.