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Muhammad Saeed
@dany47
Level 2
Committed to Excellence in Customer Support and Virtual Assistance
Pakistan
English, French, German
About me
Hi! I’m a dedicated Customer Support Specialist & Virtual Assistant with 6+ years of experience helping businesses grow through reliable inbox management, live chat, email support, lead generation, appointment scheduling, CRM updates, and daily admin tasks. I’ve supported eCommerce, service, and rental businesses—handling customers, disputes, follow-ups, and operations. Let’s streamline your support and scale your business.
Skills
Muhammad Saeed
$7/hour
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will do virtual assistant and customer service work
Customer Support
I will do customer service, virtual assistant and support tasks
Want to work on an hourly basis?
Tell Muhammad Saeed what you need.
$7
/
hourPortfolio
Work experience
Customer Support Specialist
NovaCart eCommerce Solutions • Full-time
Jan 2024 - Feb 2026 • 2 yrs 1 mo
Managed customer support for Shopify-based eCommerce stores handling email, live chat, and social media inquiries. Assisted with order tracking, refunds, returns, and dispute resolution while maintaining high customer satisfaction. Organized support tickets using tools like Zendesk and Gorgias and helped improve response time by implementing structured workflows.
eCommerce Operations Virtual Assistant
BrightMart Online Store • Part-time
Jan 2023 - Aug 2025 • 2 yrs 7 mos
Provided operational support for a growing DTC brand. Managed product listings, order processing, and customer inquiries. Assisted in maintaining product catalogs and coordinating with suppliers. Ensured smooth order fulfillment and helped resolve customer issues efficiently.
67 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 67 Reviews
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marcoresendiz
United States
We were incredibly impressed with the exceptional service we received. The team was attentive, professional, and went above and beyond to ensure our needs were met. Every interaction was handled with courtesy and efficiency. It's clear that a high standard of customer care is a priority. We wholeheartedly recommend their services.
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lowcarbv
United States
I had a great experience working with Saeed. Communication was clear and timely from start to finish, and he followed instructions well while also showing initiative where needed. The work was delivered promptly and met expectations. I especially appreciated his responsiveness and willingness to make...
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giannitmp
United States
excelent service i will recommend , good communication, very good
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jonniep06
United Kingdom
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rebrian
United States
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