Dave

@dave_g_balido

Bookkeeping and Customer Support Specialist

Philippines
English
About me
6+ months of experience in Bookkeeping with a Philippine Government Agency. Recently mastered QuickBooks Online. I can do your time-consuming Journal Entries, Bank Reconciliation, Inventory Tracking, Financial Statement Reports. On top of Bookkeeping, I also have 5+ year experience in Customer Support. If your business receives several complaints or queries every day, I can handle up to 50 tickets/complaints per day. For pricing, feel free to message me. ... Read more

Skills

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dave_g_balido
Dave
Offline • 
Average response time: 2 hours

See my services

Bookkeeping
I will do accrual method bookkeeping as well as clean up on books
From$30 / projectMore details

Portfolio

Work experience

Accenture

Customer Service Associate

Accenture • Full-time

May 2022 - Present • 4 yrs 2 mos

• Provide end-to-end support for international clients across billing, technical, and account management functions. • Recognized multiple times for achieving performance milestones and delivering exceptional customer experiences. • Handle escalations and complex complaints with empathy and efficiency, ensuring timely resolution and client satisfaction. • Implement fraud detection and information security protocols to safeguard sensitive data and maintain compliance. • Collaborate with cross-functional teams to improve service processes and enhance customer retention.