Dave

Automation Specialist

Koanna • Freelance

Feb 2021 - Present • 5 yrs 8 mos

As an Automation Specialist, I help businesses streamline operations by designing intelligent workflows that eliminate repetitive tasks, improve efficiency, and enhance customer experiences. Key Responsibilities: Design and implement end-to-end business automation workflows using GoHighLevel (GHL), Make.com, Zapier, and n8n. Build AI-powered chatbots using OpenAI (ChatGPT) for lead qualification, customer support, and appointment booking. Develop CRM automations, sales pipelines, and follow-up sequences to improve lead conversion. Integrate third-party applications through APIs, webhooks, and automation platforms. Create automated email and SMS marketing campaigns for customer engagement and retention. Automate data synchronization between CRMs, spreadsheets, databases, and cloud applications. Configure appointment scheduling systems with automated reminders and confirmations. Troubleshoot, optimize, and maintain existing automation workflows for maximum reliability. Develop custom dashboards and reporting systems to monitor business performance. Provide documentation, testing, and post-delivery support to ensure seamless adoption. Tools & Technologies: GoHighLevel (GHL) • Make.com • Zapier • n8n • OpenAI (ChatGPT) • Airtable • Google Workspace • HubSpot • Mailchimp • Calendly • Twilio • Stripe • Webhooks • REST APIs • Slack • Notion • ClickUp • Monday.com Achievements: Automated lead management systems that reduced manual workload by up to 80%. Built AI-powered customer support solutions that improved response times and engagement. Delivered scalable automation systems for agencies, startups, coaches, and service-based businesses. Successfully integrated multiple business applications into unified, automated workflows that increased operational efficiency and productivity.