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Devona M
@dcjmiller
Customer Experience Support Operations Specialist
United States
About me
Hi, I'm Devona! I bring 13+ years of professional experience across customer service, technical support, administrative support, documentation, and client communication with nationally recognized companies and smaller organizations. I specialize in turning complex information into clear, customer-friendly content, including knowledge base articles, how-to guides, FAQs, customer service scripts, training resources, and business documentation. I'm detail-oriented, dependable, and focused on creating practical solutions that make information easier to understand and use.
Skills
Devona M
Offline •
Average response time: 1 hour
See my services
Other Scriptwriting
I will create customer service scripts and faqs
Technical Writing
I will write clear knowledge base articles and how to guides
Work experience
Customer Experience Specialist
Handshake • Full-time
Jun 2024 - Sep 2025 • 1 yr 3 mos
Provided customer support, resolved account and platform issues, documented customer interactions, and communicated solutions clearly. Assisted with troubleshooting, research, and maintaining accurate records while delivering a positive customer experience.
Technical Support Advisor
Apple • Full-time
Jan 2014 - Jan 2016 • 2 yrs
Provided technical support for Apple customers by troubleshooting device, software, and account-related issues. Explained solutions clearly, documented customer interactions, and delivered professional, empathetic customer service in a fast-paced remote environment.
