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debugxpart

Emma O

@debugxpart

CRM, Automation and Business Systems Specialist for Growing Brands

United Kingdom
English, Spanish, German, French
About me
Hi, I’m Emma O, a business systems and automation specialist helping businesses, nonprofits, startups, and service brands streamline their operations through CRM setup, workflow automation, messaging systems, fundraising platforms, and analytics tools. I focus on building clean, reliable systems that improve lead management, customer communication, donor tracking, and business efficiency. My goal is to deliver organized, scalable solutions with clear communication and professional support.... Read more

Skills

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debugxpart
Emma O
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will setup posthug hotjar heap uxcam pendo mixpanel sentry countly datadog mouseflow
From$80 / projectMore details
CRM Management
I will setup gohighlevel kajabi zapier quickbooks samcart make manychat calendly keap
From$80 / projectMore details

Portfolio

Work experience

EcoWR.com

Multi-Channel CRM & SMS Automation Setup for Fitness Brand

EcoWR.com • Freelance

Jun 2025 - Present • 11 mos

Worked with growing businesses and service brands to improve customer communication, lead management, and workflow efficiency through CRM and automation system setups. My responsibilities included configuring CRM platforms, integrating SMS and email marketing systems, setting up automated follow-up workflows, connecting third-party applications, and organizing customer pipelines to streamline daily operations. I handled automation setups involving lead capture, appointment scheduling, customer tagging, workflow triggers, messaging systems, and campaign tracking. I also implemented analytics and user behavior tracking tools to help businesses monitor conversions, improve engagement, and optimize their customer journey. In several projects, I helped businesses reduce manual tasks by connecting multiple platforms into one organized system that improved communication speed, lead response time, and operational efficiency. I also tested workflows, resolved integration issues, optimized automations, and provided structured system handovers to ensure clients could manage their platforms smoothly after project completion.