Dee

Founder and Virtual Assistant

DeeMarie-VA • Self-employed

Apr 2023 - Present • 3 yrs 5 mos

I provide remote virtual assistant and business administration support to small businesses and charitable organisations. My work includes inbox and calendar management, client follow-ups, spreadsheets, data entry, customer records, digital filing, invoice checking, online research, and creating and formatting business documents, forms, templates and procedures. I work directly with business owners and directors, handle confidential information carefully, and provide both one-off and ongoing administrative support.

Office Administrator

MODEL SIGNAGE LIMITED • Full-time

Oct 2014 - Apr 2015 • 6 mos

Handled telephone calls, emails, customer enquiries and general office administration within a busy commercial environment. Prepared documents, created spreadsheets, updated databases and customer records, maintained filing and office systems, distributed incoming and outgoing mail, arranged travel, and coordinated office repairs and services. Checked information carefully for accuracy and supported colleagues with changing day-to-day priorities.

Sales Support Advisor

Daisy Group • Full-time

May 2010 - Oct 2014 • 4 yrs 5 mos

Processed sales orders and maintained customer, partner and account information within the telecommunications industry. Liaised with dealership owners, sales representatives, customers and internal departments to resolve order and account queries, manage stock enquiries and support customer fulfilment. Updated internal systems, completed monthly connection checks, tracked network changes and actions through to completion, and proofread orders and documentation to maintain accuracy. Managed customer complaints, supported credit-management processes and handled a high volume of requests while maintaining clear communication. Consistently worked towards and often exceeded personal, team and dealership targets.