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delightedliz

julie W

@delightedliz

CRM Automation, Sales Systems and Website Design

Nigeria
English, French, Czech, Spanish, Russian, Dutch, Arabic, German, Ukrainian, Turkish, Korean, Portuguese, Chinese, Bengali, Romansh, Vietnamese, Hindi, Bulgarian, Swedish, Punjabi
About me
A customer sends a message, a lead fills a form, a phone rings, and somewhere between those moments, an opportunity can quietly disappear. That is the gap I help businesses close. I build CRM, customer support, automation, and communication systems that keep conversations moving. From Zendesk, Gorgias, Freshdesk and Shopify to HoneyBook, Dubsado, Pipedrive, RingCentral and Aircall, I turn disconnected processes into simple workflows that help businesses respond faster and serve customers better.... Read more

Skills

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delightedliz
julie W
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will setup zendesk gorgias freshdesk hubspot pipedrive CRM for your shopify store
From$20 / projectMore details
VoIP and Telephony
I will set up ringcentral, aircall, zoom phone voip, IVR, a2p SMS and virtual reception
From$20 / projectMore details

Portfolio

Work experience

FENGHARI.COM

CRM and Customer Support Specialist

FENGHARI.COM • Freelance

Oct 2026 - Present • 0 mos

I help businesses improve customer relationships and streamline support operations using CRM platforms such as HubSpot. My work includes organizing customer records, managing contacts, tracking sales opportunities, improving follow-up processes, and maintaining accurate customer information. I focus on helping businesses improve communication, manage leads efficiently, and deliver a better customer experience through organized CRM workflows.

Belmar_Health

Zendesk Customer Support Specialist

Belmar Health • Freelance

Aug 2026 - Present • 2 mos

I support businesses with customer service operations using Zendesk. My responsibilities include managing support tickets, organizing customer inquiries, creating ticket views, applying tags, preparing response macros, and improving ticket workflows. I focus on helping teams respond faster, maintain consistent communication, track unresolved issues, and provide professional support across customer service channels.

Relive

Zendesk Customer Support Specialist

Relive • Freelance

Aug 2026 - Present • 2 mos

Configured Zendesk customer service systems for businesses that needed a more organized way to manage customer inquiries and support tickets. Worked on ticket organization, support workflows, automated responses, ticket routing, customer communication, and helpdesk processes. Helped businesses establish a structured customer support system that made it easier to manage requests, follow up with customers, and maintain consistent communication across support channels.