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delyflores

Dely Flores

@delyflores

Finding what's costing you customers

El Salvador
Spanish, English
About me
I help SaaS, e-commerce and mobile app businesses find what's breaking their user experience — before it costs them customers. With 20+ years in operations and quality management (ISO 9001-audited environments) and hands-on QA/UAT testing for apps, websites and AI chatbots, I deliver clear, prioritized audit reports: what's broken, why it matters, and what to fix first. Bilingual (English/Spanish) — including chatbot and conversational testing in both languages. Also IATA-certified for aviation CX and passenger service audits.... Read more

Skills

d
delyflores
Dely Flores
Offline • 
Average response time: 4 hours

See my services

Consultation
I will conduct mystery shopping audits both online and in store
From$70 / projectMore details
Research Assistant
I will be your executive and operations support assistant
From$40 / projectMore details

Portfolio

Work experience

Upwork

QA & UX/CX Auditor

Upwork • Freelance

Feb 2023 - Present • 3 yrs 8 mos

Manual QA testing, UAT and UX/CX audits for SaaS and fintech clients across LATAM. Top Rated, 100% Job Success Score.

Suntransfers

Bilingual Customer Operations Specialist

Suntransfers • Freelance

Apr 2026 - Jul 2026 • 3 mos

Customer operations support for an airport transfer company, handling bilingual client communication and service coordination. Recognized as a Clear Communicator; built a browser-based quick reference tool to streamline team workflows. 5.0 rating

Upwork

Passenger Rights Claims Specialist

Upwork • Freelance

Feb 2025 - Feb 2026 • 1 yr

Handled aviation passenger claims and CX mystery audits under IATA standards.