
Demy
Passionate about designing experiences that users will love!
Skills

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Portfolio
Work experience
Multidisciplinary Designer | Systems & Experience
Hilton Hotels & Resorts
Jul 2016 - Present • 9 yrs 10 mos
Hilton | Doubletree | Firmdale Hotels | 11 Cadogan Gardens | The Franklin | Drury Lane Theatre Operational Architecture: Designed staffing, scheduling and service flow systems for high-volume environments, translating complex variables into legible, repeatable structures. • Workforce & Financial Systems: Built scalable planning frameworks through rota optimisation and architected workflows for invoicing and payroll, bringing structure to multi-stakeholder processes. • Experience Execution: Led end-to-end delivery of live service environments, directing teams and spatial configurations to create cohesive, highperforming experiences. • Supply & Flow Design: Developed inventory and supply chain systems to maintain consistency and remove friction from service delivery. • Strategic Translation: Bridged client vision and operational reality through cross-functional collaboration, client proposals, and stakeholder presentations. • Team & Knowledge Design: Built training frameworks around human behaviour and skill development, standardising quality and elevating performance at scale.