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$
USD
I will professional spanish customer support via chat and email
Quality Analyst
Quality Analyst and operations lead with over 4 years in call centers, including 2.5 years in QA. Skilled in interaction audits, coaching, reporting, and designing/executing continuous improvement pla...
About this Gig
I provide professional, reliable customer support in Spanish via live chat and email. With solid call center and quality assurance (QA) experience, I deliver clear, empathetic and solutionoriented responses that protect your policies and improve customer satisfaction.
What I offer:
- Fast, friendly live chat and email handling for inquiries, order checks, refunds/replacements and escalations.
- Social media replies and followups to keep customers informed and reduce churn.
- QAdriven approach: accurate issue tracking, adherence to scripts/policies, and continuous improvement suggestions.
- Priority handling for urgent cases and polite escalation when needed.
Deliverables: concise session summary report, actionable notes for process improvement, and KPI observations when requested. Available for onetime tasks or ongoing shifts please confirm required hours and channels before ordering. Service delivered in Spanish.
Social media platform:
•
•
Telegram
Service type:
Non-technical support
Language:
Spanish
Timezone:
24/7
Support software:
Other
Knowledge base software:
Other
My Portfolio
FAQ
What languages do you support?
I provide professional customer support in Spanish.
What type of support do you offer?
I offer professional customer service via live chat, email, phone and social media. I handle inquiries, order checks, refunds/replacements, follow‑ups, escalations and short reports focused on resolution and customer satisfaction.
How long do you work per order?
Each package includes fixed hours: Basic = 1h, Standard = 2h, Premium = 4h. Need more time? Add extra hours at USD 15/hour or request a custom offer for bulk or recurring shifts.
Can you handle multiple customers at once?
Yes. I have call center experience and can multitask while maintaining quality (QA experiencie). If you require dedicated attention per customer, please specify so I can allocate hours accordingly.
Do you offer long-term support?
Yes. I provide ongoing shifts and retainer arrangements. Contact me to create a custom package with agreed hours, SLAs and reporting cadence.
Should I contact you before ordering?
Yes, I recommend contacting me first. A short briefing helps confirm hours, channels, timezone and priorities so I can deliver the best result and avoid misunderstandings.
What is your availability and response time?
I’m currently available 24/7. Typical response time depends on the package and SLA (usually within 24 hours; faster response for Premium). Please confirm your timezone and preferred hours when ordering.
